Toll Plazas
No more cash at toll plazas? Big highway rule change from April 1
In order to develop a fully digital National Highway tolling ecosystem, NHAI is contemplating completely discontinuing cash transactions at the National Highway fee plazas across the country from April 1.
Post implementation, all toll payments at National Highway fee plazas will be processed exclusively through digital modes using FASTag or Unified Payments Interface (UPI), read a government statement.
The proposed measure is aimed at consolidating the gains achieved in Electronic Toll Collection and strengthening the efficiency & reliability of National Highway fee plaza operations.
The transition will help to enhance ‘Ease of Commuting’ for National Highway users by improving lane throughput, reducing congestion at fee plazas and bringing greater consistency and transparency in toll transactions.
In the past few years, over 98 percent penetration of FASTag has significantly transformed toll collection practices in the country.
At present, an overwhelming proportion of toll transactions are processed electronically through RFID-enabled FASTag affixed to vehicles, facilitating seamless and contactless movement across toll plazas.
In addition, UPI payment facilities have been operationalized at the National Highway toll plazas, ensuring availability of instant and accessible digital payment options for National Highway commuters nationwide.
As per National Highway fee rules, vehicles entering a fee plaza without a valid, functional FASTag are charged twice the applicable user fee, if the fee payment is made in cash. Whereas National Highway users who opt to pay via UPI are charged only 1.25 times of the user fee for the applicable vehicle category.
These initiatives have collectively advanced the objective of reducing dependency on cash transactions and digitizing the tolling framework.
Plaza-level assessments indicate that cash-based payments contribute to congestion, increased waiting times during peak traffic periods and transaction-related disputes. A complete transition to digital only mode of payment will strengthen operational efficiency, improve traffic management, minimise delays and enhance overall National Highway user experience at over 1,150 fee plazas on various National Highways and Expressways in the country.
The initiative is aligned with the broader NHAI objective of developing a technology-driven, high-efficiency National Highway network that delivers faster, seamless services to National Highway users across the country.
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