January 07, 2025 11:44 pm (IST)
Follow us:
facebook-white sharing button
twitter-white sharing button
instagram-white sharing button
youtube-white sharing button
'I won't bite': Kamala Harris tells Senator's husband as he refuses to shake hands with her | Centre announces memorial for Pranab Mukherjee, his daughter thanks PM Modi for 'gracious gesture' | Delhi assembly elections on Feb 5, results on Feb 8 | Allu Arjun visits boy injured during Pushpa 2 stampede in Hyderabad | Donald Trump repeats his US-Canada merger offer after Justin Trudeau's resignation | India's HMPV cases surge to 7 after two cases reported from Nagpur | H-1B visa renewal will get simpler in 2025, Indians to benefit most as home country travel won't be required | As India detects 3 HMPV cases, #lockdown trends; Centre says no need to panic | Justin Trudeau announces resignation as Canada's PM amid rising pressure by partymates | 8 jawans, driver killed as Maoists blow up security vehicle in Chhattisgarh's Bijapur
Image Credit: PilotGo via Pixabay

Air India apologises to passengers stranded in Russia, offers refund

| @indiablooms | Jun 09, 2023, at 12:46 am

New Delhi: Air India has issued an apology to the passengers of its flight that was redirected to Magadan in Russia due to a mechanical glitch in one of its engines. Several passengers had complained that they were left to deal with subpar food, stray arrangements, and language problem while not a single Air India crew member was on site to assure or help them.

The airline has also agreed to reimburse the fares of all passengers on board and has provided them with travel vouchers as compensation.

The 216 passengers, including elderly and children, were transferred to various locations after the Air India flight, a Boeing 777, travelling from Delhi to San Francisco, suffered a technical glitch and was forced to make an emergency landing at Magadan, a remote town in east Russia.

An Air India reserve aircraft left for San Francisco with passengers early on Thursday, Magadan International Airport Director General Dmitry Sivolobov told Sputnik. It touched down at San Francisco International Airport with the passengers.

The Russian authorities said all passengers were foreign nationals, including over 40 US citizens and several citizens of Canada.

Specialists examined the plane and concluded it could not be restored by their efforts. The passengers were taken to temporary accommodation centers and provided with meals and warm blankets, they said.

"Please allow me to sincerely apologise, on behalf of Air India, for the extended delay in bringing you to San Francisco," said Rajesh Dogra, Air India's chief customer experience and ground handling officer, in a statement.

"Your safety was the highest priority throughout. As such, we will fully refund the fare of your journey and, in addition, provide you with a voucher for future travel in Air India. Although we cannot change the past, I trust this gesture conveys our sincere regrets for the disruption and inconvenience."

Support Our Journalism

We cannot do without you.. your contribution supports unbiased journalism

IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.

Support objective journalism for a small contribution.