December 24, 2024 07:08 pm (IST)
Follow us:
facebook-white sharing button
twitter-white sharing button
instagram-white sharing button
youtube-white sharing button
Allu Arjun quizzed by police in Pushpa 2 stampede case | Wanted Indian drug smuggler killed in the US | Congress leader files complaint against Allu Arjun for 'insulting police' in Pushpa 2: The Rule | Ahead of Jaishankar's US visit, foreign secretary Vikram Misri meets top US diplomats | India refrains from commenting on extradition request for ousted Bengladeshi PM Sheikh Hasina | I don't blame Allu Arjun, ready to withdraw case: Pushpa 2 stampede victim's husband | Indian New Wave Cinema Architect Shyam Benegal dies at age 90 | Cylinder blast at a temple in Karnataka's Hubbali injures nine people | Kuwait PM personally sees off Modi at airport as Indian premier concludes two-day trip | Three pro-Khalistani terrorists, who attacked a police outpost in Gurdaspur, killed in an encounter

Tata Motors ups its Customer Service amidst lockdown

| @indiablooms | Jun 16, 2020, at 06:13 pm

Mumbai/IBNS: In a bid to provide consistent high quality service during the lockdown, Tata Motors has rolled out a variety of service initiatives for its customers.

Between 23rd March and 10th June, the company attended 225 vehicles of customers who are essential service providers and frontline workers for the coronavirus pandemic.

These customers could dial the Tata Motors exclusive service hotline number – 18002095554, and request for a servicing appointment for their vehicles.

To ensure the smooth functioning of maintenance and repair services during the lockdown and to cater to the servicing needs of essential service providers and COVID frontline workers – such as the police and healthcare providers, the Tata Motors’ regional service assist team requested for special permissions in several cities to provide maintenance and services for vehicles that need repair.  

To cater to customer requests for sanitization of their vehicles, Tata Motors has introduced a special initiative titled, ‘No touch by hand’.

Under this initiative, workshops have introduced bio-degradable-disposable covers for the steering wheel, driver’s seat and gear knobs. These covers are put inside the car when it enters the workshop for servicing and are disposed in front of customers at the time of delivery.

For customers who have requested contactless service, the company’s workshops are arranging for a vehicle pickup and drop facility and providing the status of the same through its customer service app and via SMS. Payments are also being accepted online to reduce physical contact.

More than 800 sales touchpoints and 520 out of the 653 workshops as of 10th June, 2020 for passenger vehicles have begun operations with a new set of standard operating procedures (SOPs) defining minimal interactions and prudent social distancing norms for engaging with customers and otherwise.

In most cases, car delivery is taking place on the same day to the customers. However, if the vehicle arrives at the workshop at a later time during the day, it is kept at the workshop overnight. This also applies to vehicles that require battery charging. Moreover, vehicles that have been severely damaged due to an accident are returned within a span of 3-4 days. Additionally, due to the lockdown, Tata Motors is constantly in touch with customers regarding their appointments, so workshops can make arrangements for spare parts and manpower accordingly.

Support Our Journalism

We cannot do without you.. your contribution supports unbiased journalism

IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.

Support objective journalism for a small contribution.