Canada's Phoenix pay system becomes headache for federal public servants
Ottawa, May 11 (IBNS): Pending of more than 600K cases in Phoenix pay system has caused problems for more than half of all federal public servants, media reports said.
Official reports said that only 5,000 problematic cases, since March 21, with financial implications for public servants could be settled.
Reportedly more than half of all federal employees suffered a pay problem,.
A total of 607,000 cases are still pending at the pay centre in Miramichi, N.B., revealed Thursday by the Ministry of Public Services and Procurement, the department of the Government of Canada responsible for the government's internal servicing and administration.
As of May 2, approximately 372,000 cases that have immediate consequences on the salaries of civil servants were still pending.
This was despite the fact that nearly $1 billion by federal government had been invested to launch and troubleshoot the system.
Latest budget released by the federal government included $16 million to find a replacement for the pay system.
In the meantime, the workflow of its Phoenix support workers in Miramichi is being changed to a "pay pod" model where troubleshooters are assigned to specific departments.
(Reporting by Asha Bajaj)
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