Indian Bank rolls out measures for employee safety and customer service

Banks and ATMs, being one of the important and crucial places in a modern-day society, are frequented by the public in large numbers. This human contact might prove to be a hindrance in arresting the rapid spread of this virus as feared by the medical fraternity.

Speaking on the issue, MD & CEO Padmaja Chunduru said, “We are concerned about the well-being of our customers during these trying times and hence, request them to opt for the Banks’ seamless Digital Banking Services (DBS).”

She urged the customers to act upon the government’s and medical practitioners’ directive to avoid public places. “Being an integral part of the Indian society, it is our duty to join in the country-wide effort to avoid congregation at public places and practise social isolation. Hence, an enhanced DBS is our attempt in that direction.”

All Branch Managers have been advised to keep in contact with customers over phone and get their suggestions and feedback on further measures the bank can take for their convenience.

Moving on to the most important resource that an organisation has, Padmaja Chunduru laid out the strategies taken to ensure the safety of the Bank’s employees. “About 50% of the employees would be present in each branch on any given day. Non-critical roles would be identified to enable implementation of the work-from-home policy.”

Continuing with the measures taken, she stated, “We have entered into tie-ups with a few hospitals on a tele link with a doctor for preliminary consultation if any of our employees shows any symptoms. We would also assist in arranging for testing, as required”. If any employee tests positive, paid leave would be granted for treatment time.

Meanwhile, all branches and offices were advised to down shutters by 7pm and ensure that adequate sanitisation measures of the premises are carried out.