Hinduja Global Solutions hiring 250 remote employees in Canada's Montreal and Quebec City

Global leader in business process management and optimizing the customer experience lifecycle, HGS will be offering local expertise to Quebec companies who want to stand out in the area of customer service, a sector HGS has been excelling in for over 40 years, the company said in a statement.

In Canada, HGS has had customer service representatives working from home for over 10 years now, using a platform developed exclusively for the needs of their main business clients, which include several Canadian companies specialized in telecommunications and different Crown corporations that want to increase customer loyalty by offering familiar voices over the phon, the statement added.

Appreciating the importance of local talent in customer service, Steven Belham, Director of Client Services for HGS, said, "We are delighted to be able to offer this option for the first time in Quebec and are excited to have these new talented individuals join our North American team. Speaking as a proud Quebecer and having worked in the industry for over 15 years, I know the importance of local talent.

"Hearing a familiar voice on the other end of the phone makes a world of difference to the customer. The application process for these new positions is completely virtual (an undeniable advantage in pandemic times), from the beginning to the very last interview.

"The HGS work-from-home program is designed to make employment more accessible to people living in rural communities, as well as parents, employees with mobility issues and anyone looking to reduce their commute times."

On top of enjoying the benefits of working from home, HGS employees are considered full-time, permanent employees, rather than independent subcontractors, meaning that they receive competitive salaries and benefits, including health, vision and dental insurance, as well as paid training and bonus and incentive opportunities, the company said.

In addition to being one of the strongest trends in the current job market (remote working), the HGS model makes working from home accessible, affordable and easy, as the company provides the computer and equipment, as well as video-enabled training and support, it further said.  

Work from home employees simply need to have a high-speed internet connection and private office space, the company added.

In addition to the 250 frontline workers, HGS is looking to fill management positions, including a new Human Resources Manager, who will be responsible for managing and coordinating employees for the continual growth of the company in Quebec, the statement said.

"HGS is able to offer its clients access to a team of talented individuals with specific skills and an in-depth knowledge of the Quebec market, thanks to its work-from-home model," it added.

Ross Duff, Senior Vice President of Operations at HGS, said, “This past year has been difficult for everyone. With that said, we are extremely proud that we have been able to keep our employees safe and sound by swiftly and effectively adapting our operations and work methods. Throughout this unprecedented time, HGS has retained the trust of its clients and now we’re searching for new talent to grow with us. Given its economic vitality and skilled workforce, Quebec is the ideal place for these new job opportunities.”

To join the HGS team as a remote customer service representative, candidates must be bilingual French/English, solution-focused – able to troubleshoot quickly to provide the right answers, excellent listening skills, skilled in time management – self-disciplined and self-motivated, have a positive and empathetic attitude, committed to customer care excellence, complying with the highest standards and have a strong knowledge of communication technology

Individuals interested in applying are invited to visit the website JoinHGS.com for further details. Sophie, the HGS automated Hiring Assistant, is standing by to help applicants (in English or French) throughout the entire application process, the company informed.